High-quality customer service as a key indicator

17:30, Wednesday, 19 October, 2016
High-quality customer service as a key indicator

59 participants of VivaCell-MTS Sale and Customer Service School graduated
VivaCell-MST stays committed to responsible business culture, one of the key indicators of which is customer satisfaction. The process of staff training as well as passing professional knowledge and practical skills to students with the aim of keeping the service quality at highest points has always been a focus of attention for the leading telecommunications operator.
     In the course of three months, 59 students from 12 universities of Armenia attended VivaCell-MTS Sale and Customer Service School. The program is particularly important in terms of engaging students from both the regions and the capital.
     In the frames of the free seminars, the participants were acquainted with the governance culture of VivaCell-MTS, its innovative technological solutions and learnt about the positive impact of a civilized working environment. They acquired effective communication skills; obtained knowledge about the services and products offered by the company and developed business acumen applying marketing tools in the sales process.
     “In the frames of the program you got acquainted with VivaCell-MTS governance model and its system of values, which will allow you to understand how we reach our goals, acquire competitive edge and keep the leading positions in the market. In doing this, you will see that customer service quality has played a huge role in the success of our company. No matter where you end up working in the future, just keep in mind that high service quality is the guarantee of success of any business. The service specialist is the link with the customers, the representative of the entire company on whom depends the customers’ overall impression about the company. Friendly service, readiness to help the customer and customer satisfaction indicators should always be at the center of a service worker. I am hopeful that you will apply the knowledge acquired here in your future career. Savvy and friendly communication is the key to good human relations,” said VivaCell-MTS General Manager Ralph Yirikian.
     In the frames of cooperation with different higher education institutions, VivaCell-MTS has made the best of learning and development opportunities available to students through various programs. At the meeting with VivaCell-MTS General Manager Ralph Yirikian, the participants of the Sale and Customer Service School received certificates of completion and shared their impressions and thoughts about the program.

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